Last Updated: 10th July 2025
1. Overview
At NexGlobal, LLC (“NexGlobal”, “we”, “our”, “us”), we are committed to providing high-quality regulatory technology solutions and compliance services. This Refund Policy governs all requests for refunds related to our software products and professional services.
By engaging with NexGlobal’s services or software platforms, you agree to this Refund Policy in full.
2. General Refund Principles
We adopt a strict no-refund policy, reflecting the nature of our offerings which include proprietary technology, customized solutions, and advisory expertise. Refunds are not granted except under clearly defined exceptions described below.
3. Software Products (NexAML™, NexSanctions™, NexEKYC™, NexFraudRadar™, HammurabiGPT™)
3.1 No Refunds Post-Demo
All our platforms are made available for live demonstration or trial prior to purchase or subscription. As such:
- No refunds will be granted after access is granted, login credentials are issued, or a subscription is activated following a demo or trial.
- Subscription fees, onboarding fees, and integrations are non-refundable, even if the platform is only partially used.
- Customers are expected to assess suitability during the pre-sale/demo period.
3.2 Exceptions
Refunds will only be considered under the following rare conditions:
- If access to the purchased product is not provisioned due to a fault on our end within 14 business days of full payment.
- If a material platform failure (unresolved critical bug) makes the solution completely inoperable, and our technical team confirms the fault and fails to resolve it within 30 days.
4. Advisory, Audit, and Professional Services
4.1 No Refund Policy
Due to the tailored, labor-intensive, and time-sensitive nature of our consulting and audit work:
- No refunds shall be provided once work has commenced or if any level of analysis, research, communication, or document review has been initiated.
- Payments for service engagements (e.g., AML audits, remediation, policy drafting) are final and non-refundable unless NexGlobal fails to deliver according to the scope of work.
4.2 Refund Exception – Undelivered Work
Clients may submit a written refund request only if:
- NexGlobal fails to initiate or deliver any part of the agreed service within 30 days of the scheduled delivery window without valid justification or communication.
- In such a case, we may offer either:
- Partial refund proportional to undelivered scope, or
- Credit toward future engagements, at our discretion.
5. Dispute and Review Process
All refund-related disputes must be:
- Submitted in writing to finance@nexglobal.io
- Include contract reference, invoice number, and explanation
- Reviewed within 15 business days
NexGlobal’s final decision will be based on:
- Service contract terms
- Documentation of service delivery
- Internal review of logs and interactions
6. Chargebacks and Fraudulent Claims
- Unjustified chargebacks or disputes initiated without prior engagement will be considered a breach of agreement and may result in account suspension or legal action.
- NexGlobal reserves the right to pursue recovery of chargeback losses, including legal and administrative costs.
7. Governing Law
This Refund Policy is governed by the laws of the State of Wyoming, United States, and subject to the jurisdiction of the courts therein.
NexGlobal complies with applicable refund laws in jurisdictions where mandatory consumer protections apply.